Order Processing
All orders placed before 2pm (NZT), Monday - Friday are dispatched the same day. Orders placed after this time will be shipped the following business day.
Shipping Rates
New Zealand Shipping Rates
- Free shipping on all orders.
New Zealand Delivery Times
- 1-2 business days
Please note that delivery times are estimates and may vary due to external factors such as customs processing or peak periods.
Tracking Your Order
Once your order is dispatched, you'll receive an email with your tracking number, allowing you to follow your order's journey.
Lost or Damaged Packages
In the rare event your package is lost or arrives damaged, please contact our customer service team immediately at support@virilion.co.nz to resolve the issue swiftly.
Incorrect Addresses
Ensure your shipping details are accurate at checkout. If an incorrect address is provided and the order has already been dispatched, additional charges may apply for reshipment.
Need Help?
If you have questions about shipping or your order, please reach out to our customer support at support@virilion.co.nz. We’re here to assist you!
